RBL BANK CREDIT CARD DIAL FOR CASH - RBL Bank Error Loan EMI Credited to Unused Card Facing Penalty Risk

RBL Bank wrongly upgraded my credit card without my consent and dispatched it to my old address. I never received the card and don’t even know the full card number. Meanwhile, I made two EMI payments via the RBL app (₹*,***.** each), but the money was credited to the credit card account instead of the loan. Now, ₹**,***.** is stuck in a card I cannot use.

Despite repeated emails, proof of payments, and follow-ups, the issue is unresolved. The due date is approaching and the bank is threatening penalties even though the mistake is on their side.

They falsely claimed to have contacted a number ending in XX**, which isn’t mine. My registered number is **********, active for over ** years. All notifications are received on this number, so their excuse is misleading.

This is mental harassment, financial blockage, and a complete failure of basic customer service. I demand:
• Immediate adjustment of the ₹**,***.** towards my active STPL loan
• No penalty or late fee imposed
• Cancellation of the unwanted credit card and refund if not usable