beaut india - Quality issue

I had purchased product, viz. Guess **** Indigo M Eau de Toilette *** ml online vide Invoice No. INV-******* as a gift for a very close relative on his birthday in July.

We recently opened the pack and were extremely disappointed since there is a quality issue with the product.

I have used the Guess products in the past but I believe I have received a product of very inferior quality. I have spent Rs. ****/- on the purchase and I am not at all satisfied with the product.

Kindly arrange a reverse pick up and refund the amount at the earliest.

Why I am complaining about shiprocket is the question which you may ask. The answer is : When I complained on company's website on **/**/****, I received an auto generated response from kartrocket which is now shiprocket. I was promised that someone will get in touch with me. Here is the response:

Hi Avinash Sarmukadam,

Thanks for writing to us. This is an auto-generated email that confirms that we have received your query.

We'll look into the query and contact you soon.

Thanks,
Beauty Impex Pvt. Ltd.

However, the email ID from whom the response was received is

alerts@net.kartrocket.co

Avinash Sarmukadam