The vape India store - Purchase of vape

I had purchased a vape from the vape India store on **/**/****. I had paid the amount online. The next day I had received that they had accepted my request and the item has been shipped. But till now I had not received my prepaid order. I written the mail to vape India store also on **/**/****. But still I had not received my order and also a mail from vape India store.