Community Matrimony Maratha Matrimony - Providing False commitment and not responding for service after payment also not responding my reque

My name is Shyam Pawar I have subscribed to a Premium Prime Membership on Maratha Matrimony App with my Id - MRT*******  for my daughter.

On * Aug **** I received multiple phone calls from Shreya from on behalf of Maratha Matrimony Andheri Branch she tried alot convincing me to purchase the Prime Membership and I was not convinced because I know there are no matching desired profiles for my daughter.

So purposely I asked her about this - my statement was "whether there are seriously my daughter desired profiles are there or not in your portal database" her statement was "trust me trust Maratha Matrimony there are your desired profiles & I have seen"  also I confirmed this * time s during our conversation every time she said yes and trust me she gave me the commitment of having my desired profiles over Maratha Matrimony.

Over the name of Maratha Matrimony and the commitment from her so I finally trusted her as she said Maratha Matrimony name so I made the payment on * Aug ****, I have attached all my payment receipts.

Before the payment she made multiple calls from her home even at night around **.**pm also and after paying the amount of ₹**** on next day, she never made the call from her side as her target was completed by getting customers  - by fooling me and giving me false commitment.

On * aug and * aug I made a call  to her asking for further guidance she indirectly denied me and avoided me by saying "I will call you at night between *-*pm" and she never made that call so I made the call be tween those mentioned time and she always told me I am cooking I will call you later and the call back never happened.

Even I have the raised the complaint over Maratha Matrimony helpdesk my Ticket number is ******** they said you will get assisted from Maratha Matrimony within ** hours but its been more than ** days passed and I haven't received any single call from Maratha Matrimony Team which is very disappointing for me.

After raising the complaint and waiting for * days I made a call to the Maratha Matrimony Customer Service Team, they said ticket has been marked as a Solved I have call recording as a proof for this. After listening this I was in very shock and got angry because without even having conversation with me they have closed the ticket which was very disgusting behavior from them.

Due to which I raised a another complaint from their customer support team  [Ticket No: CBS********]: Requesting for Refund and Complaint. Also I have made a call to their team again then they told me that I will receive a call from their team but as usual they did not responded to me either on mail nor on phone call.

Today [**-**-****] I made a call to their Customer Support Team again they told me that my raised complaint has been marked as solved which really frustrated me again.

How can they solve the raised ticket of customer without even calling or sending mail to the customer.

Literally I have made more than ** times call to their Customer Service Team for taking my refund of rs **** back.

Neither they have provided me any service as committed nor I am interested in their service after their this kind of behaviour

So I am requesting for my refund of rs **** which was given by me to marathi matrimony after listening to their false commitment and improper service.

Till today their sales team person Shreya from Andheri branch is not picking up my call and not even calling me back again after paying money.

So I need my refund
Also I request complaint against that sales person (Shreya) who is fooling poor people like me giving false commitment about their bad services.


I have attached some important proofs below:-

* Proof of Bill from Marathi Matrimony
* Proof of Unsatisfactory service being Prime (
   Not even single desired matching Profile)
* Proof of closing my raised ticket without
   communicating with me

You are the only my hope to solve my issue.

Thanks & Regards,
Shyam A Pawar