Cpp Assistance Services Pvt Ltd - Promised service not provided and asking for resubmit documents

Dear Sir/Mam,

I am Mr. Mayur Balaji Mamidwar, My CPP Membership No. IAH******.
I had taken CPP protection plan few months ago through CPP Assistance Services Pvt Ltd. and I complained to CPP that I got fraud in RBL bank credit card on **th and **th and **th Aug ****. Then that asked me to complain to police authorities i do that and Although I gave them all the documents which they said, then they asked me to write a no liability letter from the bank but in which bank said that “ These transactions can take place only if a combination of the below details is provided:
Credit Card Number
Expiry Date
CVV
One-me Password (OTP), sent on registered Mobile and E-Mail ID of cardholder
Since the above informaon is available only with the cardholder, the aforemenoned transacon(s) are deemed as valid. In view of this and as per the governing guidelines, we are unable to take your request forward.
We further request you to pay the outstanding amount on your Credit Card by the payment due date as mentioned in your monthly statement to avoid any late payment charges.”
But in actual I never give that’s details to anyone which is I said in my statement that I had not given any details to anyone. Then CPP asked me to explain this,
As per non-reversal provided all transactions were authenticated through PIN/ OTP, thus reason for difference in statement as insured asked that he had not shared any OTP

I explained again and again I wrote it to them and sent it by post, now again they have Similar questions are being raised it and told me to write it from the bank, now the bank is saying that the transaction is OTP based transaction but The bank is not saying that this transaction made by me bank said it can be a clone type so go to the police station and the police is saying that the investigation is going on and the CPP is saying that it was written by the bank “why insurer and bank statement is different?”
Please help me and do needful.

Note- If I had done the transaction with card details or OTP, would I have informed the bank after immediately I saw the message of the first fraud transaction? We are telling the matter to the CPP but the CPP is not listening and the CPP is going to be written by the bank itself.
I attached that mail copy also which send by me to bank. So please go through it.

I am sending all documents once again.





So please do needful.

Mayur Mamidwar
Mobile No. **********.
Email id- mayurmamidwar***@gmail.com
CPP Membership ID - IAH******.