TRAI - Promised Refund Not Received

My Name Is Sachin Sharma
I Bought A Airtel Broadband Connection On ** June ****.
I Opted For A ***MBPS Plan. But I Was Only Getting **MBPS Speed.
I Complained About This To The Engineers & Customer Support Too Many Times. But I Did Not Get A Satisfactory Resolution.
So I Put A Disconnection Request For The Service On The *th Of July.
Connection Was Supposed To Be Removed Within * Days But It Was At My House Till **th Of July.
I Complained To TRAI.
They RESPONDED WITH FOLLOWING EMAIL
"""Dear Mr. Saurabh Kumar Sharma,



Warm greetings from Airtel!



This is in reference to your complaint to TRAI vide reference number OT-**-**-****, regarding refund related concern of airtel account number **********.



We apologize the inconvenience caused to you. We understand how upsetting this must be and appreciate your patience in this matter.



As per your telephonic conversation on ********** with the undersigned dated *th August ****, this is to inform you that your above mentioned broadband concern has been addressed and resolved as the refund of Rs. *****.**/- has been processed and will reflect in your same source bank account within next *-** working days.



If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.



Regards,

Shivani Piwal

Customer Experience

Bharti airtel limited"

It Has Been Four Months & have not got the refund yet.