Oplore - Product replacement refund issue

Yogesh T A filed complaint against Oplore on Dec 11, 2018

I have ordered a mobile case on **th Nov **** and the same was delivered to me on **th Nov ****. I inserted my cell phone into the case, but i couldn't connect my earphone as the case hole to use earphone was too small. Hence i initiated for the refund/replacement.
One week later on **th Nov **** the product was picked any took for the quality check.
Again a week later on *th Dec **** i received an acknowledge that they have received the product, and on the same day they replied that this request cannot be approved as the product was used. And also to send back the product they are asking for the Rs *** delivery charges.

Really they are harassing the customer and looting the money.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Oplore

Total Complaints

Total Resolved

50.00%

Consumer Satisfaction

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