Deepa Kumari filed complaint against Cetaphil on Apr 7, 2026
I ordered Cetaphil Gentle Cleanser, Cetaphil DAM Moisturizer, and Cetaphil Brightening Serum yesterday. I used all three products in the evening, and soon after application, I started experiencing itching that continued throughout the night. Small red bumps appeared on both of my cheeks.
By this morning, my cheeks were covered with red patches. I am attaching my order summary below for your reference.
This is not just about the money—it is about the condition of my skin. This experience has been very disappointing. I also feel that many of the videos promoting these products online seem misleading, making it difficult to trust both the reviews and the products themselves.
Overall, it has been a waste of time and money, and more importantly, it has caused harm to my skin..

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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