Happy Gaming World - Product not working all the time

To,
The Consumer Grievance Authority / Concerned Authority

Subject: Complaint Against HG Gaming World for Defective Product and Denial of Refund

Respected Sir/Madam,

I, Shaik Siraz, would like to file a formal complaint against HG Gaming World regarding a defective product and unsatisfactory customer service.

On ** February, I purchased a PS* Slim from HG Gaming World for ₹**,***, which also included an additional one-year warranty. However, upon receiving the product, I found that it was not working properly from the very first day.

After multiple complaints and continuous follow-ups with their customer care, they arranged a pickup for the product. However, I was asked to personally visit the courier service to return the defective item, which caused further inconvenience.

Later, the company assured me that a replacement would be provided. Unfortunately, instead of resolving the issue, they sent back the same defective product. The console still does not function properly and works only intermittently.

Despite reporting the issue on the very first day of delivery, the company has refused to provide a refund and has failed to resolve the issue satisfactorily. It has now been over a month, and I have neither received a proper replacement nor a refund.

This clearly amounts to unfair trade practices and deficiency in service.

I kindly request you to:

*. Direct the company to provide a full refund of ₹**,*** immediately, OR
*. Take appropriate action against the company to prevent such practices in the future.

I am attaching all relevant documents, including invoice, communication records, and courier details, for your reference.

I request you to take necessary action at the earliest.

Thanking you.

Yours sincerely,
Shaik Siraz