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Ecom Delivery - Product is not delivered which was ordered from mango people shop

Swagat mahapatra filed complaint against Ecom Delivery on Oct 6, 2020

I have ordered a slipper from mango people which was handled to ecomexpress for delivery on *th September **** but till now I didn't get that product and the status is showing as delivered from **th September. From one month I am struggling so much and contacting their customer care but no body is helping me and they are just giving time * hours , ** hours , ** hours but nothing is happening and they even cut the calls from their sides with out even listening me and **** rupees is not less for a middle class people. I just ordered this for my friend to gift her in her birthday and her birthday already gone but I couldn't give her because of this carelessness. They don't even raising for refund and they don't even updating me regarding this. They are just asking time time and time...it's really frustrated and ridiculous
My AWB number - **********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Ecom Delivery

10

Total Complaints

5

Total Resolved

50.00%

Consumer Satisfaction

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