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OM Design And Turnkey Solution - Product Defective and delayed delivery of 6 months and no refund

Gopichand Nandanuri filed complaint against OM Design And Turnkey Solution on Mar 30, 2021

Hello Consumer Helpline,
I purchased a height-adjustable desk from https://smartmojodesk.com/ on August *th ****, they promised to deliver the underneath height-adjustable : https://smartmojodesk.com/mojo-work-from-home-desk/ within * month of purchase time.
After multiple follow-ups i received the table top only in October, precisely * months after the order. My relentless follow-ups with them didn't stop and they dispatched the table stand on March *th ****. They took close to six months to dispatch the entire product and the stand is not as per the specifications and they sent a defective broken stand. They have stopped responding to any calls after this and they are not refunding the money also despite me asking them to come and collect the product which is completely defective. Added to this, their payment vendor Instamojo is also not responding to emails offlate and they started to ignore customers request also to refund the money. Can someone nail these people? Underneath are their contacts and other information which might help.

https://www.instamojo.com/resolutioncenter/cases/C*b*******/
https://smartmojodesk.com/
Manish - ********** / **********

Ground floor , Valencia Tower, Dr. S.S. Rao Road, Raj Kamal Marg, Parel East, Mumbai, Maharashtra ******

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

OM Design And Turnkey Solution

1

Total Complaints

0

Total Resolved

0.00%

Consumer Satisfaction

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