Nifa hijab - Product cancelled Haven t received the refund

I had ordered hijab on instagram fro. nifa hija, as it did was not delivered on time i cancelled my order had done a payment of ****/- After continously asking have received only **% of the amont ots been more thn one month i m asking thm they have still not refunded m remainig **% and their phone is switched off often or the lu dnt respond to calls..