Vkv Travels - Private bus breakdown

I am filing this complaint against a private bus operator regarding an unacceptable incident during a scheduled journey from Tiruchendur to Chennai.

Date of Travel: **/**/****
Operator Name: VKV Travels
Bus Number / PNR: VKVP**J*******
Seat(s):L*, L*
Time of Breakdown: Around *:** PM
Location of Breakdown: near madurai
• Issue Summary:
The bus broke down midway during the journey. The operator failed to take proper responsibility or provide timely updates. After contacting the helpline/manager, the response was unprofessional and dismissive. I was informed another bus would arrive, but it was estimated to take over * hours, leaving passengers stranded at night in a vulnerable situation.

This delay is both unacceptable and unsafe. The passengers were left without proper communication, alternative transportation, or any immediate assistance. The manager on call was rude and uncooperative when asked for help. (Name: VKV Mani Manager
Phone: **********)

• What I Expect:

An official apology from the operator for mishandling the situation.
A compensation for the inconvenience caused and also for treating customers rudely.
Assurance that such incidents will be handled more responsibly in the future, especially with passengers.