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Policy Bazar - Premiums deducted but not updated in insurer portal

Radhika filed complaint against Policy Bazar on Dec 6, 2022

I have taken HDFC Life policy via Policy bazar. For the months of Aug and Oct the premiums got auto debited by Policy bazar but its not updated in HDFC portal. Have raised tickets and keep chasing them but they always say that it will be resolved. Till date its not done and my policy got lapsed and everyday i am being charged **/-.
Whatever the service tickets i raised in Policy bazar to resolve this they are just closing them after some time without any resolution.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Policy Bazar

5

Total Complaints

5

Total Resolved

100.00%

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