Videocon - Poor services for product under warranty by Videocon Kenstar

C N Jani filed complaint against Videocon on Mar 15, 2018

I purchased Kenstar water geyser in June'** but it hardly worked up to the month of October'** and stopped working due to element fault. Complain was registered in October'** to Videocon customer care number but the same got atteded in the month of January'** i.e. after * months of regorious follow up on social media, mails, phone calls etc. The product attended was also not up to the mark and then and there only I flaged to service manager that the repair will not work long and now product stopepd working again in February'**.

Product has warranty of two years for machine and of * years for body. Element stopped working just in * months and now body has started leaking in just * months.

Also the service centrer fellow, service managers do not pick up call in case I call up them for follow up.

I have written over ** mails to company regarding the same. Also posted concerns on twitter but no respnose there as well.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Videocon

Total Complaints

Total Resolved

40.91%

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