SikkimTours and Travels - Poor Service Received and Harrassment

Subject: Grievance Against Travel Agent " Sikkim Tours and Travels" for Deficient Services, Harassment and Financial Exploitation

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the gross mismanagement and unethical practices we experienced during our tour package with travel agent "Sikkim Tours and Travels" (Package: North & East Sikkim, ₹**,*** for * pax). Travel date **th to **th March ****.
Despite paying the full amount upfront, we faced persistent issues that compromised our safety, convenience, and financial trust.

*Key Issues:*
*. *Food and Accommodation Confusion*

The itinerary explicitly included meals, but daily confusion arose regarding meal locations. Neither the driver nor the agency provided clear instructions either to us or to the hotel/restaurant.

The travel agent responded rudely to our complaints, exacerbating the situation.

*. *Unprofessional Cab Services*

The assigned driver was consistently *–* hours late daily, citing traffic but failing to adhere to agreed timings.

He used a non-smartphone with poor connectivity, severely hindering coordination. At Changu Lake, he abandoned us in heavy traffic without clear meeting instructions, leaving us stranded for over an hour leading to harassment.

*. *Unauthorized Additional Charges*

We were coerced into paying ₹***/person for "checkpost fees" at Zero Point (Lachung) and Gurudongmar Lake, despite permits being included in the package.

On the final day, the agent demanded ₹*,*** for "petrol", threatening us despite full payment of ₹**,***.

*. *Lack of Accountability*

The agent’s conduct was unprofessional, with dismissive, confusive and hostile communication throughout.

*Request for Action:*
We urge your office to:

* Investigate the agency for breach of contract and financial exploitation.

* Direct a refund for unauthorised charges for checkpost fees.

* Issue a warning/penalty to prevent such misconduct toward future tourists.

Attached: Payment receipts and itinerary

We trust your authority will address this matter urgently to uphold tourism standards in India. Please acknowledge receipt and inform us of the action taken.

Sincerely,
[Prithvi Paul]
[+** **********]
[prithvipaul***@gmail.com]
[Rishra, Hooghly, PIN ******]