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RAJA RAO filed complaint against OLA MUMBAI on Sep 29, 2023
TICKET No: ********* &********* - ** SEP ****
CAB AC NOT WORKING
I made a complaint about the Cab’s AC not working. I recd an interactive messaging, firstly apologising and then stating “ISSUE RESOLVED” when NOTHING WAS DONE TO DO SO.
What about refunding me the charges for an AC cab, whereas I got a poorly maintained cab, whose AC was not working?
The cab driver “bullshitted” me stating that it had "become unserviceable just then”, which I think is nonsense. No one complained, hence he has been getting away.
Doesn’t OLA inspect cabs for quality compliance - or does it wait till a passenger is INCONVENIENCED, before taking ANY ACTION?
AND the OLA APP has conveniently avoided having a section permitting pax from filing their complaint, in addition to the interactive menu, WHICH CONVENIENTLY AVOIDS TALKING ABOUT REFUND AT ALL.
I WANT A REFUND OF MY PAYMENT FOR THE TERRIBLE EXPERIENCE I FACED - BREATHING SMOKE FOR SEVENTY FIVE MINUTES OF THE RIDE FROM MUMBAI AIRPORT TO SANPADA, Navi Mumbai WITH THE WINDOWS OPEN.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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