Shivam Ranjan filed complaint against Poco on May 5, 2023
I had bought the device on **/**/**** and the company had extended the warranty * months as all devices of this model are getting dead due to cheap quality hardware .I had given my device to repair int he service center on **/**/**** and they given me the device on **/**/**** (Exactly when my phone gets out of warranty). Also they gave me the device only after I had registred a complaint on INGRAM. They had replaced my motherboard. Now After ** days, problem is causing again in the motherboard which was changed. They are offering **% discount but motherboard costs Rs ***** + gst. But why should i pay for it, cause if they would have reapaired my device on time (under * days) my device would have been in warranty now and now there changed motherboard didn't even lasted ** days. As an Student I can't afford to pay that much amount for my phone repair. If they do not fix the issue free of cost, I am going to raise a complaint on E-Dakhil(Consumer Comission)

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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