Fliptwirls - Placement of Order for Mobile phone however no despatch

I placed an order on *th of may **** vide order No. ************** phone * plus nord ce * however it has not passed to me till date. I never shopped on this before so I wasn't aware about the platform and I spent Rs ***** for the same order. I request your good self kindly look into the matter and resolve the issue as early as possible. Looking forward your prompt response. Thanking you