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Shiv Kumar Mehto filed complaint against Meesho App on Mar 16, 2021
Every day have to waste one hour for calling to Meesho customer service and briefed all the incidents
Today also have call and spoken with both Meesho and your courier partner Shadofax and find one actual reason of request cancellation that is as under
Shadofax see only catelog image of the product which had purchased in that all * items showing which is Dupatta, Choli and Lehanga but have Received only Dupatta and choli only...the image of materisl which have shared with you on mail and that Meesho upload that Shadofax not seen in their portal discussed live with your customer service Deepika Sahu along with Shadofax concern team
Shadofax asked Meesho to reinitiated pickup without QC checked /without image or update QC value as * instead of * then only they will pickup otherwise if Meesho reinitiated pickup *** times the they will rejected *** times
Bcz both of your misunderstanding in portal I am suffering mentally as well have to waste time during office hours every day
If my pickup will not arrange till Monday will go to Consumers Foram and log complaint against both Meesho and Shadofax.
Below is the complaint mail from Meesho
From: Entrepreneur Support <help@meesho.com>
Sent: Fri, ** Mar **** **:**:** GMT+****
To: shiv.mehto@rediffmail.com
Subject: Re: Order #********* with OMS Fashion is booked
Dear Shiv,
Greetings from Meesho!
As per telephonic conversation on mobile no. ************ we apologize for the inconvenience caused. We understand your concern regarding the return.
Order no. *********
AWB no. R*********FPL
Please be informed that taking your concern as the highest priority, we have escalated your issue to the concerned team. Please be assured that we will get back to you within ** hours.
Note:- At Meesho, we care about safe payments and hence we request you kindly not to make any payment through any link that is not provided by the Meesho app. We never ask for any sensitive data such as OTP, CVV, bank account number or any other related information.
We seek your patience and kind cooperation throughout the process.
If you have any more queries, please reach us on call @ (***)-******** on any day between **:** AM to *:** PM. You can expect a quicker resolution to the queries that come through call.
Kind Regards,
Ritu
Team Meesho
*******:*******
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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You can call Meesho customer care at +************. **-**********=You can also send email to help@meesho.com.
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