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paytm Fastag - Paytm incorrectly created two accounts against my fastag Unable to use fastag No resolution from las

Anugrah Charles filed complaint against paytm Fastag on Nov 13, 2022

Hi ,
My fastag was working till last September. I logged in to paytm from a different mobile number and after that fast-tag stopped working .
I have been following up with Paytm from past one month but no resolution has been provided so far.
After multiple follow ups , they are passing the ball within different departments but not resolving the problem.
Because of the issue at their end , I am not able to use fastag and paying double toll, Unable to close my account or get a new fastag .
I checked with fastag helpline and they pointed out the problem with paytm . On fastag website , my fastag shows active.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

paytm Fastag

4

Total Complaints

1

Total Resolved

25.00%

Consumer Satisfaction

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