Bharat pe - Payment stuck

I opened my account with bharat pe and all the details were provided to them.
After completing all things i got the qr scanner from bharat pe and i tried that out by using *rs transaction it worked fine and i got that transfer into my account.

After that i stuck that qr scanner in my shop and the frst customer who came did the online payment of ***** which got received in bharat pe. Than since * month have passed my money is stuck there unable to transfer in my account and i get message that account has been suspended due to suspicious activity.

Since than i am trying to contact them and they asked for documents i provided them still no resolution. Every day i raise query and by evening i get the message query resolved but still the issue is not solved i am tired of calling them daily and asking to raise query.

Please help me out. I beg its a big payment for me if i would have invested it somewhere i would have get minimum *% return on it.
Please do something and get me my money back and close my bharat oe account.
Thank you