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Freechage - Payment has been debited from my account but not paid to my merchant

Thomas Vincent Raja filed complaint against Freechage on May 22, 2020

I have made payment for my TNEB bill on **th May through Freecharge. Still, that status showing as processing even after ** hours. my payment due date is **th May. I have sent several mail to customer care of Freecharge, but still i did not get proper response from freecharge.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Freechage

2

Total Complaints

1

Total Resolved

50.00%

Consumer Satisfaction

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Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

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ichapuram syam sundara rao on May 20, 2021

Freechage – postpaid recharge was not done after deducting moneyClosed

i paid my post paid bsnl bill in freecharge using my credit card. they deducted my amount. transaction status says it is success. but my post paid bill was still not paid even after ** days.