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Annie Varghese filed complaint against Myflowerapp on Nov 13, 2021
They are not initiaitng my refund of ****INR. At first it was stated that -
Cake will be delivered.
Then they said no after an hour.
Then i cancelled it. Then they quoted - refund will be done in less than a week.
It is now more than * weeks and so i tried to contact them.
I am now told refund is getting error. They are facing payment gateway issue. So the only available option, to reorder or buy gifts.
Now to get my amount back, i had to make order and need to order more coz that ordered cake cannot be delivered for ***kg. Original order they agreed and now states - they cant deliver the same cake for ***kg. So order more, pay more.
So i have to order *kg... So instead of refund, i ended up ordering.
I am annoyed coz of bad customer service. The alias name or real name - i dont know - Kavya - not good, shared thrice incorrect information, did not provide any resolution and made more sales through me by extra payment.
She ignored me multiple times.
I want to complaint againt app and its owner specially
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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