karma ayurveda - patient not satisfied

my mother is suffering from kidney failure.my mom went to karma ayurveda delhi for treatment then doctors said you will be fine in * months.They took Rs ***** from my mom.I also called them to confirm is there any guarantee for * months treatment.They said yes we give surety.Then I ask if she will not fine in * months then they said not possible.Because we are giving surety.I have phone recording as well.They convinced us and we gave Rs ***** to them.about * months ago my mom is not well.her all medical reports are poor.Like Cretanine-*.*, Protein-***** leakage.Then my mom went in opd.Doctor did not meet with my mom.One nurse meet and she said I will give medicine for * month if you will not fine then you have to pay us.Now my mom is suffering so i request you to do something for us and make a complaint against karma ayurveda delhi