Khurana Travels - PATHETIC JOURNEY

We have travelled from Amaravati to Tuljapur by Khurana Travels on ** Feb **. Schedule bus time was *.** pm. It was a very pathetic journey where as bus was reached at starting point late by * hr. Bus was not in good condition, it looks like a parcel carrier bus. All over the bus contain parcels whereas passangers are not able to keep there own luggage in luggage section. As our destination was Tuljapur schedule to be reach on *.** am. And I hv already booked a private car from Tuljapur to akkalkot and ganganapur for further journey on next day we have to reach on time at Tuljapur. Where as Khurana Travels reached at Latur around *.** am and took unnecessarily halt for *.** hr. After that cleaner came in the bus and told to the passenger to shift in other bus with there luggage as this bus was failed. Upto this point it was understandable as it might be technical failure. But these people have shifted passanger from Amaravati Tuljapur bus to Tuljapur Nagpur Bus and vice versa. That new bus was very dusty. And driver told that failed bus we are sending back to nagpur with passanger who are traveling to nagpur.
At that time I realised Khurana Travels Agency have invented super natural Power bus who could travel around *** km (Latur to Nagpur) even after failure but not able to travel only **-** km ( Latur to Tuljapur).
We reached at Tuljapur at around **.** am where we lost our whole day planning of akkalkot and ganganapur only because of Khurana Travels.
Then we have contacted customer care but they people only gave number of other travel agency. They are seating there to make people fool. I have a list of people who were travelled with me. We will raised the complaint to consumer forum soon.