Videocon - Part not dispatched to service center

Mohit Kumar Gupta filed complaint against Videocon on Sep 25, 2020

I have Videocon LED TV, which have inbuilt d*h. Around one and a half year back i am having a issue that my tv is stuck at Videocon logo, i raised a complaint against it, old service center guy told that the part of d*h is has to replaced. So i submitted the TV to service center, after around * month that service center will be closed permanently. I have called so many time to that service centre and after around *-* month they returned my TV. As the service center is closed so they didn't repair that, they told me to submit to new service center, and then i submitted to new service center they told all parts are damaged we have to contact with company to send as new part, but till now after * year i stil don't get my TV parts, its still in new service center. I called to customer care so many time they give me same reason all the time that the part not dispatched yet. It will be dispatched soon.

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Complaint Status

Resolution Demanded:

Replace / Fix problem

Videocon

Total Complaints

Total Resolved

40.91%

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