Parimatch - Parimatch is doing FRAUD I deposited but It is not reflected in account

bronze

thanishka***
Novice
Private
* WEEKS AGO
Hi



My ID *********



Parimatch is torturing me. I deposited Rs. **** using UPI QR

First they told me to wait for * hours so that money will be reflected in my account. after * hours they told me to wait few more hours as experts are working on my issue. Now after ** hours wait they sent me this following message.



Dear xxx, we're really sorry for any inconvenience you've experienced. I've double-checked the information, and it appears that, regrettably, your deposit of Rs. **** didn't go through successfully. Not to worry, though, your funds will be back in your account within * business days. If by any chance you don't receive your funds after this period, please share an up-to-date statement that includes all your banking transactions. Just a quick reminder: when we mention "* working days," it doesn't include weekends (Saturdays and Sundays) and public holidays. Please don't hesitate to reach out if you have any further questions or need assistance with anything else. We're here to help!



I never received again. This is fraud from parimatch and they are doing to many people. Rs. **** is not small amount for me. please help

Now ** days completed, they are sending me this message.


Thank you for contacting Parimatch!

We are glad that you decided to connect with us regarding your deposit.

Our investigations have shown that the payment details of **** INR with UTR number xxxx provided were used by another user to activate a transaction. This information has been forwarded to our risk team for further review.
We would like to understand how and under what circumstances your payment details were provided to another individual. This is a critical matter, as it constitutes a serious violation of our security rules. Our primary concern is the safety and security of our users' accounts, and we take any violation of these terms very seriously.
Please note that at our side the is no any refund as the amount was credited to the user you shared the details.


We apologise for the delay and inconveniences caused.

If there is anything else we can help with, please do not hesitate to let us know. Thank you for being our customer!

Sincerely,
Parimatch Support Team

I have never shared my UTR number to anyone. I deposited Rs. **** to their third payment provider. Parimatch itself gave me details to send Rs. ****. Right after transferring without any delay, I entered UTR number in their website , which we have to do after transferrring Rs. ****. But right after I did it, I got a pop up saying UTR is already used.Now they are saying thy are unable to contact third party payment provider and also unable to give me refund because someone else refunded my money. I never shared my UTR to anyone. Please help me get my money.