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Extreme Shop - Package was delivered with the wrong item

Timur Asadulin filed complaint against Extreme Shop on Jan 8, 2018

**/**/**** - I paid my order "Massimo Dutti Men's Slim fit knit herringbone blazer **** *** DB*J**TZJ - size: XL" on site www.koremail.co.uk. **/**/**** - I recieved my order. But In mail package was no blazer (jacket), there were Ray Ban glasses! I didn't order glasses! **/**/**** - I wrote a message to service-wendy@hotmail.com about this problem. At that day I recieved answer: "sorry for this problem , please give me some time ,I will check with our stock office when they come back office on *th". After it I sent yhem about five messages: "Good day, have you some news about my problem?" But they didn't answer me any more. Is it a bad supplier and I myself am to blame for having contacted him? I don't know what to do. Help me, please.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Extreme Shop

1

Total Complaints

1

Total Resolved

100.00%

Consumer Satisfaction

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