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Amazon Apple - Package received in torn unseal condition

Yash Deorani filed complaint against Amazon Apple on Sep 26, 2022

I ordered my iPhone ** Pro Max *** GB worth Rupees ****** INR during Great Indian Festival on **-Sep-**, and received the product early morning on **-SEP-**. But my excitement went vanish cause:
*.) I received the package in torn condition.
*.) Device Box had broken seal already.
*.) Phone was already Power On inside the box as well as already booted.
*.) USB cable was missing from the box.
Complaint against this delivery to Amazon, they denied to provide replacement, also they are not providing the link on which I can upload the pics. Although Device is genuine verified by Apple Care, but received without cable that is a big pain. Reported the same to Apple they advised this is packaging related issue which is a department of Amazon, not Apple. Raised the issue with Amazon Special Team, hoping something Positive.


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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Amazon Apple

1

Total Complaints

1

Total Resolved

100.00%

Consumer Satisfaction

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