Package not yet shiped

Loom Solar - Package not yet shiped

Jittu varghese M filed complaint against Loom Solar on Jun 21, 2021

I have purchased two solar panel along with Mppt cahrge controller,Dc wire,and Mc* connector * week bofore(**/**/****).They are clearly mention that They will deliver almost all pincodes in india and they will shiped with in * days.When i check in my profile i made to order in there official website,still my product is not yet shiped.I try to contact them through there official whatsapp but no reply from there side.After that i try to connect them through there email,i got a reply that one of my orderd item is out of stock.And it will be availbale this monday(**/**/****).This time i decided to wait for * more days.
Today (**/**/****) as they said ,i contact them throug there given phone number in the morning and also i sent an email regarding my problem.while the telefonic conversation ,they one lady she said the product (was out of stock) will be available today and my product wil dispatch today itslef by evening.In the evening i received a mail from one of there coustomer service agent Kavitha Aneja,she mention that will ship buy this tomarrow.
What should i do now?I am really verymuch frustrated about Loom solar company and there coustomer service.If the product is out of stock then why should they dont even mention there official websit,the product is out of stock??If they cant send my product why should they keep my money?I already said them to refund my money,i dont want there product any more,but still no favorable reply.What shuld i do now?why they cant send me the available product to me?If they dont have the product ,why they are showing available in there website?

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Loom Solar

Total Complaints

Total Resolved

100.00%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Raghumithra N on Sep 4, 2022

Loom Solar – Not delivered the productsClosed

Not delivered the products yet , its been * days now, Every time I call they say tomorrow , tomorrow, same time no stock.

Keshava G on Feb 23, 2022

Loom Solar – Package not Delivered Received No Invoice Wrong shipping tracking IDClosed

Order ID:***** Tracking ID: *********** ( WRONG ID) I have ordered on loomsolar.com, I have paid through Credit Card and I didn’t get the invoice bill & after Purchase they didn’t provide proper Shipping trackin...

Vijay on Nov 4, 2021

Loom Solar – Package not deliveredClosed

I had ordered the solar panel stand on Nov *st. Cost ****rs. As per the given tracking ID. O can't able to track my order shipment. I unable to reach your customer help line. No response from the customer helpli...

Rahul chauhan on May 20, 2021

Loom Solar – Solar panel not deliverer Closed

I ordered solar panal and stand with solar inverter but after **days no one picking up calls and not deliver my product.

Bidyut chandra das on Jun 15, 2020

Loom Solar – Package not delivered Closed

I ordered a solar panel from loom solar the product was successfully arrived at DC and I was waiting to receive the package but the Mf delivery person don’t even call me at the end I was got a message from ECOM expr...