floomattress - Package not delivered

I am writing to formally complain about the non-delivery of my order placed with Flomattress on [insert order date], under Order Number [insert order number].
Despite the assurance of timely delivery and the passage of ** days, I have yet to receive the product. This delay has caused considerable inconvenience and disappointment, especially given the premium reputation your company holds in the market.
I have attempted to reach out to your customer service team via phone, email, or chat, but have either received vague responses or no satisfactory resolution.
I hereby request the following:
Immediate clarification regarding the current status of my order.


A definite delivery timeline or an expedited shipping arrangement.


If the order cannot be fulfilled promptly, I request a full refund without further delay.


Compensation for the delay, if applicable, as per your company’s policy.


Should this issue remain unresolved, I will be compelled to escalate the matter to relevant consumer protection authorities and post reviews detailing this experience on public platforms.
I trust that Flomattress values its customers and will take prompt action to resolve this matter.
Sincerely,
Haridarshan Singh