Mettur Transport METTUR LOGISTICS - Package not delivered

I had ordered crackers in online and they had moved the courier through Mettur Logistics on **-Oct-****.
But till date I didn't received the courier to me. Meanwhile I have visited *times to the transport office in guntur(**********). Still there is no response saying that it will come tomorrow.
I ordered the crackers for Diwali festival on **-Oct-****. I thought it will be delivered but still not yet delivered.
This is not at all fair. Hope by this complaint I will get the proper response and it will help to receive my courier before **th October.

Courier details: Mettur Logistics
Parcel: *******
Date: **-**-**** **:**
Fr: Kongalapuram
To: Guntur
Item: BLUE GIF(*)
Amt: *** [Topay]