Handmadelove By Tanya Mittal - Package not delivered

I ordered * products in sale, a vanilla suit and scrunchy. after a lot of follow up i got a product after one month. But the suit was defective. the suit had a red colored print on it. so i opted for exchange. Then another product was again a defective piece, where they just joined extra piece to align it with suits length. They said that since i have opted for exchange once, they cant do it again but They will issue a return, and when the return will be picked up from me, they will dispatch the new product, but its been a month, now they are not picking the call, i have been calling on all the * numbers provided, but no one picks the call, and they kept on saying that the order is delivered, but i got no mail regarding new order, no call from delivery agent. no nothing.

All they have been doing is lieng. Even the order details are absent from the account that I made on their site.

Vanilla suit is originally for ****, but i got it on discount for **** rs with scrunchy of *** Rs. I have the scrunchy but not the suit. Please either help me get refund from them, or the suit.