Linen silk handloom - Package not delivered

I ordered two sarees from linen & silk handloom on both June *th and June **th both costs ₹*** each. They said they have shipped the package.after few days when I told I didn't receive and asked for tracking iD they didn't respond back. I made many calls, messages but no response. But they are active on whatsApp and posting updates daily. When I call, they didn't pick up the call. I'm really stressed. I started this small business recently and this loss not only lose my money, but also lose good customers. Credibility will be lost if I don't send my customers the package. I'm really worried and stressed