Ecom express courier service in kollegala - Package not delivered

Hi I am from Honaganahalli (Belakavadi), my parcel sent to ecom express Kollegala for delivery. But Delivery guy is not delivering parcel without coming here, and he is calling and he puts call on hold, returning parcel without delivering by mentioning customer unavailable

This happening from last * days,

First day:
Delivery guy named Vishwa Prince (**********) called me through signing device (+** ** **** ****) and told sorry because of rain I am not able to deliver order and he asked me to update the order as delivered, I said no to that.

Second day:
Delivery guy called me, got the address but without coming here he directly returned the order, and I raised for rescheduling of order.

Third day:
Delivery guy called me, but he put me on hold and didn't called me again and again returned the order.
Till now I am not getting any response from e com Express

Since I am facing corona positive, that order has my medication, it's an urgent need to me and my family.

These e com Express tourchering me like anything without delivering it. Please help us with this.