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Marlon Van Zyl filed complaint against Fruugo on Jul 25, 2017
On **/**/****, I bought a cellphone tablet cover ( order number is *******) from Fruugo online shopping site for ***.** ZAR, allowing their *-** bussiness days. They confirmed the order.
I send email on **/**/**** to them requesting progress, Chloe from Fruugo responded on **/**/**** that I should confirm my delivery adress, which I did immediately but no reply from them. She further confirmed that my order was dispatched on **/**/**** and delivery date should be around **/**/****.
On **/**/****, I send another email requesting progress.. the havent replied at all.
On **/**/****, i send a email again requesting progress.. no reply once again from their side.
Thank you
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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