Meesho - Package not delivered for prepaid order

Prem kumari filed complaint against Meesho on Feb 7, 2024

I placed the order Meesho app on **th Jan **** and received an update on **st Jan **** stating that the product is delivered but I never got any call, message or OTP regarding the delivery. The product is ''Princess beautiful EARRINGS". When I complained about it on *nd February to the meesho customer service team they told me to wait for * working days as they will look into the matter... When I didn't got any update, I again complained on *th feb.. and I got the same response.. so I waited and today is *th February, and today I called them about the issue and the customer care person said that the OTP is shared and they can't do anything.. I didn't have any info as I never received any call or OTP regarding the delivery so obviously I could not share the OTP when I never received it in the first place. So I asked them about the courier company name and after requesting they provided the name of the courier partner which is 'pocketship' when I searched it in the tracking details of the product this name was nowhere to be found... The order "I'd is Sub Order ID ************_*" and the seller is "JIYANSH SHOP"... As it was prepaid order for rupees ***, so I lost my money as the matter is not resolved yet.
If they can't handle the matters with their courier partners then they should return the money. Why I should be tortured like this for past one week..
I want my money back. Please help me resolve this problem

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Meesho

1762

Total Complaints

1190

Total Resolved

67.54%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

- Mohd Abdulrahim

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Sneha on Nov 14, 2025

Meesho – I got a damn stone instead of the productClosed

I got my parcel today and i see that damn stone is there instead of the lamp

Praveen Mandoliya on Nov 13, 2025

Meesho – Your verification filadClosed

Your verification filad

Abhishek Sinha on Nov 12, 2025

Meesho – Delay Delivery Closed

The delivery was to be done by **th November, **** . But with dates it increased and currently it shows as **th November,**** I have ordered in huge quantity as I have occasion on **th Novemeber, **** Morning. ...

Siddhi on Nov 11, 2025

Meesho – Rude conversation from delivery boyClosed

We received the call from the delivery boy he said lie to us and he isn’t giving us the delivery and ask us to cancel the order . The delivery boy was too rude to speak and it was an emergency parcel which I was nee...

Jay Prakash Maurya on Nov 6, 2025

Meesho – Return of package Closed

The courier person came for pickup of following item, but by mistake I was given wrong item to him, and he gone by saying that ok, later * called him for return, he said that ok He will return back , but he is retu...