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Uber Eat - Package not delivered even after paying in advance

sachin haridas filed complaint against Uber Eat on Jun 24, 2019

We have order on **nd June **** with order no #BDD** after paying Rs ***.** though debit card. After some time got message that order got delivered. To our surprise we have not got any call from the delivery person further cell no mention of delivery boy was not reachable. Immediately we call to the help desk for assistance in this regard. Person attending the call also expressed her inability to contact the delivery boy and had assured that the due assistance after making the complaint. To our surprise we got message that refund is not possible due to policy’s of Ubereats.
We request your assistance in this regard.
S Haridas
**********

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Uber Eat

5

Total Complaints

1

Total Resolved

20.00%

Consumer Satisfaction

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