Rubans - Package not delivered and rubans not giving proper details

I ordered from rubans on **th November of Rs **** and the package delivery date was on *-* th december. I haven't received on that date but after waiting i contacted them again around **th of December and waited for their proper response but till yet they were no proper response. Proper response means they are not telling me exact date of dilivery, or if they can't do dilivery then please make my refund. I did contact them on WhatsApp and mailling but at both places they are not responding. They are sharing some tracking link but after opening it won't show anything. I went to the Bluedart service itself,they said that the package haven't been shipped from the Rubans and I did mail to Rubans but still there is solution of my problem.