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cassidinae in - Package not delivered and poor customer support

Mary Anitha j filed complaint against cassidinae in on Dec 16, 2025

Hi..
I have been ordered a dress from cassidinae through their website on **th November ****, and i also placed the order for express dispatch so they said it will get dispatched in ** working days, once i finished placing order and paid the money the customer support is not helping me in any updates of the order after multiple msgs and calls they replied me the dress got dispatched on December *th ****, But after that it's been * days for today i didn't receive the dress and they are not responding for my msgs.. Kindly help me to get my ordered dress or the refund from them

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

cassidinae in

4

Total Complaints

1

Total Resolved

25.00%

Consumer Satisfaction

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My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

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Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

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