https sixteeninches com - Package not delivered and customer care responds at their will after days but dont give a solution n

I ordered a protein on **thDec'**. After * days they told me it would take a week more for the package to come to me. I asked for the tracking details and no reply. After a week, thet say * days as Bluedart misplaced their packages. A few days back again they say another week. Its been ** days. Customer support responds at their own will. on **th a lady for the customer care called and asked for another * days i asked for a refund. She said i would receive it in a day but since then, no response as usual.