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Casefactory - Package not delivered

Sunny Sinari filed complaint against Casefactory on Oct 30, 2025

So I ordered phone cases for my friend as she got a new phone. I browsed through and found casefactory on Instagram. They had a buy * pay for * offer. I fell for it and ordered prepaid. I received an email and tracking status would be sent once dispatched. Mind you these are not custom designed but one from their site. Out of curiosity the next day I tried checking on their site but it doesn’t seem to work properly. So after a quick search on reddit I found that they scam people. So here I am asking for help. Thank you in advance.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Casefactory

4

Total Complaints

3

Total Resolved

75.00%

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