Shades clothing company instagram id shadesltd - Package not delivered

I had place an order on **th march ** and made the payment for the set I wanted . Once the payment was made I was assured it will get delivered in a weeks time . Since then I have been texting them daily and no revert has come from them . Even no mail from no mail revert . It’s over a month now . I want my refund. Or Oder but there is zero contact from them . They have been posting adds and status daily . I need help from this scam they have taken all my data as well