Winni.in - Package not delivered

Dear Team,
This is the pathetic service I have ever experienced. My Order Id #***********. I ordered from Winni.in on **th Feb and it supposed to deliver on **th before * pm and been charged *** online. But the order did not get delivered. After asking about the refund or delivery the shocking answers were no refund and no delivery. I already raised the complaint and no revert from their side. Hence take it seriously and priority and help me in getting my refund amount back. If no revert will come from their side, I am going to complain in the police station. I will also update in social media. Money is not a matter but not to cheat the customer like this. After the above conversation got reply from the partner stating.
Good Afternoon!
Upon checking again for your order I would like to update you the delivery was attempted on **th Feb & was refused by the receiver. Upon informing the sender, asked for the redelivery on **th Feb. Again the same was refused by the receiver. Please check with the receiver once why the delivery was refused. From our side order is treated as completed & no refund is applicable. We apologize for not meeting your expectation this time but we surely look forward to serving you better in near future. For any further queries & assistance, we are just a call away, you can contact s at +** ********** & +************ or chat with us on our website.
The main thing to follow they are not receiving my call and their main motivation are to cheat me.
*. They did not deliver in the timeline as committed that is on **th Feb. They are asking sorry and not ready to refund
*. Sending the wrong message that the order has been delivered.
*. One person by name Akash telling that no refund will be given if u escalate anywhere.