Nyka Beutie - Package not delivered

NYK-*********-******* ORDER ID

I AM FACING HUGE ISSUES REGARDING THIS ORDER . FIRST OF ALL I WAS NEVER INFORMED THAT I WILL HAVE TO PROVIDE KYC FOR THIS ITEM . IT SEEMED LIKE A SCAM TO ME AT THE FIRST , I WAS GETTING CONTINUOUSLY MESSAGES FROM ARAMEX .THOUGH I WAS NOT COMFORTABLE PROVING KYC TO A RANDOM COURIER SERVICE , YOUR EXECUTIVE CALLED “ TRUPTHI “ WHO WAS EXTREMELY UNHELPFUL AND RUDE REFUSED TO CANCEL MY ORDER AND FORCED ME TO UPDATE MY KYC .

I UPDATED MY KYC * TIMES AND THEY KEEP SENDING ME MESSAGES TO REJECT IT WITHOUT REASON

I WAS AGAIN CALLED TODAY BY THE SAME RUDE AND BADLY SPOKEN CALL CENTRE AGENT TRUPTHI WHO WAS VERY RUDE SPOKE WITH ATTITUDE REFUSED TO HELP AND LIED TO ME ABOUT ARRANGING CALL BCK FROM A SUPERVISOR OR SENDING MAILS TO ME .
I HAVE NEVER IN MY LIFE WITNESSED SUCH BAD CUSTOMER SERVICE AND I REALLY HOPE ACTION IS TAKEN AGAINST TRUPTHI .

ALSO I AM NOT COMFORTABLE ANYMORE TO KEEP UPDATING MY KYC AND IF UR NOT HAPPY WITH KYC YOU HAVE NO RIGHT OR THE COURIER TO REJECT MY KYC WHICH IS HELD IN EVERY BANK .
PLS STOP SCAMMING PEOPLE IN TGE NAME OF KYC AND EITHER CANCEL MY ORDER OR DELIVER MY GOODS OR I WILL BE COMPLAINING TO CONSUMER COURT ABOUT HOW YOU ARE REFUSING TO DELIVER MY ITEM OR CANCELLING IT AND CAUSING SO MUCH TROUBLE TO ME .

I WILL NEVER BE SHOPPING WITH NYKAA TERRIBLE EXPERIENCE AND I FEEL IM PART OF A SCAM .
PLS RESOLVE AT THE EARLIEST