Istorm delta travel duffel bag - Package is not delivered

My order ID *D****************** it is to be delivered by **-**-**** but it is not at all delivered.On **-**-**** An agent from the ecom express called to my mobile and told that there is absence of workers today so we have to deliver by tomorrow **-**-****.On **-**-****since morning I have been waiting for my order but it is not delivered till evening at this time Again an agent from the Ekart called to my mobile and told that the same thing as yesterday he did in an impolite way and irresistible he is not at all answering my questions and even cut the call while I'm talking.when I call back he is not at all pickup my mobile and asked me to come to the office and take the order which is **km away from my home town He called to my mobile at *:**pm evening At this odd hour how can I go to the office and pick up my order.He also told one thing that he is able to deliver after *to * days.This courier is very important to me ,thats why I am very much concern about my order.
So Yesterday at night I cancel my order but there is no refund I want my compensation and exact answer for my loss,and exact reason to suffer me this much.
Thanking you,