Kaya Clinic - Package Expiery
Shubhra Shrivastava filed complaint against Kaya Clinic on Dec 15, 2020
This is regarding some of the packages I have taken from Kaya, Indore.
I have taken a package for Laser hair removal - full body, before I could consume all the services the Kaya Indore staff told me to book one more Laser hair removal - full body package and I did that.
Recently I called to check the number of sessions remaining for the packages I had taken but I was told that all my sessions are expired. This is not acceptable as while giving the packages I was clearly told that these are valid for life long. Below are the packages I had taken:
*- Laser hair removal - Full Body
There were sessions remaining for all the above packages.
While taking the package I had clearly informed that I usually travel abroad and as such will not be able to visit the clinic frequently. I was given an assurance at that time that I can avail the service from any part of the country whenever I want. This kind of false promise I highly unacceptable from such a reputed clinic.
I want you to add all the remaining sessions into my account so that I can avail the service from KAYA. Due to COVID last one year no one was using the services and now they are saying the packages are expired.
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