Pay Tm - Pacakage not delivered and refund not processed

Sandeep Koul filed complaint against Pay Tm on Oct 24, 2018

I Ordered an Item on Paytm mall on ** sep **** with order number ********** which was showing to be delivered by **.**.****.
It was a birthday Gift for dated **.**.****.By **.**.**** i tried to call their customer care number ***-********.This number will keep you waiting for hours together even *-* hours but will not connect you to executive.Mobile Application does not allow you to write to customer care and will only give you suggestions.In such a scenerio customer has nothing in hand and can only bear the harassment.
By chance delhivery number got connected and they told that tracking number given to me has no meaning as item was not received by courier from Paytm itself.
I put complaint to paytm in application in other order ... and i got reply once after one day that they are trying for swift delivery and order is dispatched on **.**.**** when i ordered on **.**.**** before mine placing the order.After that i kept on writing but no reply received.As the item was of no use to me after **.**.**** , i had to cancel the order and now there is no update for refund.i am waiting for refund with no heed being paid by Paytm.I never faced such an insulting situation that paytm made me to face and i even did not expected such a pathetic customer care.
I had to rush to market at the last hours to purchase a new birthday gift.
I demand please refund my amount immediately and compensation for this agony caused because of them.

Share, let the world know

Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Pay Tm

Total Complaints

Total Resolved

28.57%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Vijay Sharma on Jun 4, 2020

Pay Tm – Paytm Railway ticket cancelation charges which is refunded by irctc not refunded to us fraudClosed

Dear sir/madam, This is with the reference to the refund not getting reflected on my credit card. We had booked the tickets using the credit card via paytm. After the cancellation of the tickets we had got tha...

Prachi on Jul 13, 2019

Pay Tm – Money debitedClosed

Rs. *** got deducted from my paytm wallet through Zomato order, which was not done by me.Contacted paytm and Zomato both but not getting any satisfactory response

Mandeep Singh on May 24, 2019

Pay Tm – Account blocked by PaytmClosed

My account has been blocked since the past * weeks. Kindly unblock my paytm account. I have already resubmitted my KYC documents as per the email received from paytm but still, nothing happened.

Rahul Rajak on Aug 20, 2018

Pay Tm – Wrong product deliveredClosed

I have ordered cotton handkerchief but it delivered silk. This is worst product and there is no option for replacement or return. Please help me get my money back or replace the product.

Vishal Shrivastava on Jun 9, 2018

Pay Tm – Paytm fraudClosed

I paid a restaurant bill on march-**-**** at Goa via paytm, amount was ****/- but i got error that not successful but money got deducted from my bank account, i tried again and money got deducted but again error cam...