Cosmos kraft - Order was not placed

Dear sir,
I was placed order of Llyoed *.* ton AC on **/**/****(order no.******) through cosmos Kraft website and make complete payment of Rs.***** online through Pay u money.But till date order was not placed.I also tried to communicate with merchant through telephonic and email but no body was response to me.
Please find the evidence against my complaint.
*.) Email from pay u money
Dear Santosh,

Your transaction with Cosmos Kraft was successful

Transaction ID: **************
Merchant Website: https://www.cosmoskraft.com
Amount Paid: *****.**
Order Date: ****-**-** **:**:**
Customer Phone Number: ***********


For any information pertaining to the status of your order, please visit https://www.cosmoskraft.com

Thanks and Regards,
PayU on behalf of Cosmos Kraft
payu





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*.) Email from cosmos Kraft

Cosmos Kraft
ORDER ******
Thank you for your purchase!
Hi Santosh, we're getting your order ready to be shipped. We will notify you when it has been sent.


View your order
or Visit our store
Order summary
Lloyd *.* Ton * Star Window AC (Copper, Clean Air Filter, **** Model, GLW**B**WBEW, White) × *
Rs. **,***.**

Discount FLAT**

-Rs. *,***.**
Subtotal

Rs. **,***.**
Shipping

Rs. *.**
Taxes

Rs. *.**
Total

Rs. **,***.**
You saved Rs. *,***.**

Customer information
Shipping address
Santosh Pandey
H.No.***,Giani Zail Singh Nagar
****** Ropar PB
India

Billing address
Santosh Pandey
H.No.***,Giani Zail Singh Nagar
****** Ropar PB
India

Shipping method
Free Shipping

Payment method
Payu in — Rs. **,***.**

If you have any questions, reply to this email or contact us at care@cosmoskraft.com